Spectrum is one of the popular Cable TV and streaming networks that offers you to stream 125+ live TV channels and 30,000+ VOD content with a premium streaming experience. You can download Spectrum on Roku directly from the Roku Channel Store without any hassle. Even though Spectrum is a top-rated streaming service most of the Roku users may find it difficult to access the Spectrum app due to its not working issue. This might happen due to the corrupted cache on Roku or connectivity issues. But fortunately, you can fix this issue by following the troubleshooting methods on your Roku device.
Why is Spectrum not Working on Roku?
The reasons for the Spectrum app not working on Roku are many, yet it is hard to conclude. The possible causes for the issues are cache files, outdated apps or devices, improper internet connection, server issues, and more.
| Issues | Solution |
|---|---|
| Spectrum Content not Playing/ not Loading on Roku/ Buffering | • Check the Internet Connection • Check Spectrum Server • Check Spectrum Subscription details • Sign out and sign in to Spectrum • Update the Spectrum channel • Uninstall and Reinstall Spectrum • Disable VPN on Roku |
| Spectrum Sound Problem/ Audio Issues | • Update Spectrum • Restart Spectrum • Restart Roku • Check Internet Speed |
| Spectrum not opening on Roku/ Can’t access Spectrum on Roku/ can’t log in | • Check the Internet Connection • Check Spectrum Server • Reinstall the Spectrum channel • Update the Spectrum channel • Sign Out and Sign In to Spectrum • Clear Cache on Roku • Restart Roku • Update the Roku device • Factory Reset Roku |
| Spectrum Crashing/ Spectrum Flickering | • Update the Roku device • Restart the Roku device • Clear Cache on Roku • Reinstall the Spectrum channel • Update the Spectrum channel • Factory Reset Roku |
| Spectrum Frozen Screen on Roku | • Restart Roku • Clear Cache Files • Reboot Spectrum |
Check Internet Connection
The Internet is the key factor while streaming content online. If your Roku device is providing an unstable internet connection, you cannot stream the Spectrum app. It is recommended to have a minimum of 4MB/s to stream the SD quality content and 20MB/s to stream the 4K quality content. So, you need to check the internet speed on Roku.
1. Press the Home button on your Roku remote and choose Settings.
2. Choose Network and select Check Connection to check your signal strength and internet download speed.
3. Click About to review the Internet download speed and Signal Strength.
If your device is receiving a poor internet connection, you can speed up the internet connection by restarting the WiFi router.
(1) Unplug the Power Cable of the WiFi router and Roku device from the power outlet.
(2) Wait for 3-5 minutes.
(3) Now, plug in the Power Cable of the WiFi router and Roku device.
(4) Turn on the Roku device and connect Roku Stick to the WiFi.
(5) Now, you will receive an internet connection as much as faster.
Check Spectrum Server
If the internet connection is not the problem, then you need to check whether the Spectrum server is down or not. The server of the Spectrum service should be stable to stream the content seamlessly without any interruption. If there is any issue with the server, it has to be resolved by the streaming app developer team. You have no working solution for this issue rather than waiting patiently. You can use the Downdetector website to check the server status. Also, you can visit the social media pages of Spectrum for server updates.
Check Spectrum Subscription/ Login details
Spectrum is a subscription-based streaming service, and you cannot access the app without an active subscription. The content on the Spectrum app will fail to load when you try to stream with an expired subscription. If there is any issue in streaming, you need to check your current subscription validity immediately. If you have found that your current subscription has expired, renew it immediately to fix the Spectrum not loading problem on Roku.
Sign out and sign in to Spectrum
Sometimes the app might get caught with temporary errors that may act as a hindrance to loading content. Now, go to your account section on the app and log out of your Spectrum account. Then restart the app and log in to your Spectrum account again. This will clear the temporary bugs on your app and the device. After logging in, check whether the fix has solved the Spectrum not loading problem on your Roku.
Update Spectrum
An outdated version of the app can cause many troubles. If your Spectrum app is outdated, then it might show you a not working error, crash, and sometime won’t load. You can update the app through the menu on the home screen.
1. On the Channels section, navigate and highlight the Spectrum app.
2. Now, press the * (Asterisk) button on Roku Remote.
3. From the list of options, select the Check for updates option.
4. If there is any update available, your Roku device will update the Spectrum to the latest version.
Uninstall and Reinstall Spectrum
You can uninstall and reinstall the Spectrum app on your device to fix the not playing issue. By reinstalling the app on your device, you can install the current updated version of the app. Reinstallation will also eliminate the temporary bugs and corrupted cache.
1. Press the Home button on your Roku remote to get the home screen.
2. Navigate to the Spectrum app using the direction button on the remote and press the Asterisk (*) button on your remote.
3. Choose the Remove Channel option from the popup to uninstall the Spectrum app on Roku.
4. Now, go back to the home page and select the Streaming Channel option.
5. Click on Search Channels and enter Spectrum using the on-screen keyboard.
6. Select the official app and click Add Channel to add the channel on your Roku device.
7. Now, launch the Spectrum app and log in with your account credentials.
8. Play any video on the Spectrum app to check whether the problem has been solved.
Disable VPN on Roku
Spectrum is a geo-restricted streaming service, then you cannot access it everywhere. If your VPN is connected to a country that is not compatible with Spectrum, you may face the problem of Spectrum not loading or not opening. To get rid of the issues, you can disable the VPN. If your country is incompatible with the Spectrum app, you need to connect the VPN to the country that supports Spectrum.
Restart Roku
Try to Restart the Roku TV because most of the common problems on Roku can be solved by simply restarting the Roku device. Restarting the device will also help you to fix the temporary bugs and issues on the device.
(1) Launch your Roku device and press Home on your remote.
(2) Select Settings and choose System.
(3) Choose System Restart and select Restart to restart Roku.
Clear Cache on Roku
There is a chance that the Cache stored on your Roku device is the reason why the Spectrum app is not working on Roku. So, you can eliminate the cache files on Roku to get rid of these issues.
1. Go to the Roku home screen and press the Home button 5 times on the Roku TV remote.
2. Next, hit the Up button once.
3. Press the Rewind button 2 times.
4. Finally, press the Fast Forward button 2 times.
The cache stored on your Roku device will be cleared. After that, you can check the working status of the Spectrum app.
Update Roku device
Roku releases updates to solve the bugs in the device, and you must update the device at regular intervals. If your Roku device is running on an outdated version, it may be one of the reasons for the Spectrum app to crash. You can upgrade the Roku device by accessing System Settings.
1. Press the Home button on Roku remote and select the Settings option on the Home screen.
2. Choose System under the Settings menu.
3. Select System Update and click the Check Now option.
4. Now, your Roku device will check for any latest updates.
5. If there is any update available for your device, click Update Now to update the Roku device.
6. After the update, the app will work without any issues.
7. If the Spectrum app is not working even after the update, you need to reset the device.
Factory Reset Roku
There can be some unresolved errors on your Roku device, which may cause the Spectrum app not to open on Roku. The best possible way to fix these errors is by factory resetting the device. You can fix factory reset your Roku Stick device by yourself to delete everything on the device. But remember that performing the factory reset will bring back your Roku device to the default settings.
1. Go to the home screen on your Roku TV and select Settings.
2. Choose the System option and click Advanced System Settings.
3. Select Factory Reset and enter the security code of your Roku device. A security code will be displayed on the bottom right side of your screen.
4. Select OK to factory reset your Roku device.
After performing the factory reset, all the accounts, data, and channels will be removed from your Roku device. Now, you can install the Spectrum app on your Roku device to check whether the not working problem has been fixed or not.
Now, resolving the Spectrum app not working on Roku is done with the troubleshooting. You can also prevent the not working issue with frequent updates of the app and device. Along with that, you need to clear the cache and connect to a stable internet connection. In case you have some other issues with the app, mention them in the comments. Our team will respond to you with a working solution.