The Apple TV app is the home of award-winning and inspiring lineup of TV shows, movies, documentaries, and Apple TV Plus Originals. Apple TV channel is available on Roku, and watching on it will give an immersive experience to any user. As we all know, even elephants do slip! Like that, Apple TV sometimes fails to work on Roku. Possible reasons for Apple TV not working on Roku are:

  • Poor internet connection
  • Glitches and bugs
  • Cache
  • Using an Outdated Roku OS version
  • Server issues on Apple TV etc.,

Troubleshooting Methods to Solve Apple TV Not Working Issue On Roku

As there are various reasons for the Apple TV app failure on Roku, we all know if there is a problem, there will be a solution for sure. Likewise, there are various ways by which you can solve the Apple TV app failure on Roku. Below we have remedies listed. You can try them till your issue gets resolved.

  1. Log out of Apple TV and Log In Again
  2. Rebooting the modem and router
  3. Rebooting Roku
  4. Reinstalling Apple TV Channel
  5. Updating Roku firmware
  6. Check if the Apple TV servers are down
  7. Factory Resetting Roku
  8. Contacting Roku Support

1. Relogging into Apple TV Account

Sometimes logging out and logging in to your Apple TV app will help solve the issue as it helps the app to update changes you have made within the app, like password change. To do so,

[1] Press the Home Button on your remote

[2] Next, go to the channel’s grid by pressing the Right button on your remote.

[3] Select the Apple TV channel and press the Ok button on your remote to launch the channel.

[4] Go to Settings on the Apple TV app.

[5] Scroll down and select the Accounts option.

[6] Select the Sign Out option, and you will be logged out from your Apple TV account.

Apple TV Not Working On Roku

[7] After that, select the Sign In button and enter your subscription credentials to log in to your account.

2. Reboot your Modem and Router

Poor internet connection is the main reason for app failures on Roku. So, check the internet speed on Roku. If the internet speed is not up to the mark, reboot your modem and router.

[1] Unplug the power and Ethernet cables from the modem and wait until the modem turns off completely.

[2] After a few minutes, reconnect the power and Ethernet cables to the modem.

[3] Power on your modem and router. Then, connect your Roku to the internet

Launch the Apple TV app to check if the content is not loading or not.

3. Reboot Roku

Rebooting Roku will fix any temporary issues on the device. Also, doing this will help you solve the issues with the Apple TV app.

[1] Press the Home button on your remote and get into the home screen.

[2] Navigate to the System option and select the OK button on your remote.

[3] Next, locate and select the System Restart option.

[4] Choose the Restart option and hit the OK button on your remote.

Restart Roku -Apple TV not working on Roku

Now your Roku device will reboot. After some time, the home screen will appear and stay up for 10 seconds. After that, you can use your Roku. You can now launch the Apple TV app and check for its normal functioning.

4. Reinstall the Apple TV Channel

If any of the options didn’t fetch good results till now, the next best option is uninstalling and reinstalling the Apple TV channel on Roku. This will help if you are using an outdated version of the Apple TV app.

[1] Press the Home button on your remote.

[2] Move to the channel’s grid and select the Apple TV app.

[3] Press the Asterisk (*) button on your remote.

[4] Hit the Remove Channel option and confirm the selection from the next pop-up window.

Apple TV Not Working On Roku

Now install the app again by following the below procedure:

  • Press the Home button > select Streaming channels > Search channels and type Apple TV in the search box.
  • After locating the app, select it and click on the Add Channel button to add Apple TV to your Roku.
Apple TV Not Working On Roku

After that, launch the Apple TV app and check if this solves the issue.

5. Update Roku Firmware to the Latest

Using an outdated Roku OS version can also result in the malfunctioning of certain apps on Roku. So, update Roku firmware to the latest and fix the issues with the Apple TV app.

[1] Press the Home button on your Roku remote and scroll down to Settings.

[2] Select System > System update.

Apple TV Not Working On Roku

[3] Hit Check Now to manually check for updates.

Note: If there is new software available, your Roku device will download and install it automatically.

[4] When the updating process gets completed, your Roku device will reboot.


  • The System update screen displays the current software and builds version, along with the date and time of the latest update.
  • Updating firmware will automatically update all the apps added to your Roku.

6. Factory Reset Roku

If none of the above actions help to make the Apple TV app work on your Roku, Factory resetting can be the final go. Factory resetting will wash out every snag within your Roku device that is preventing you from running the Apple TV app and will turn your device as it was on the day it was purchased.


Factory resetting will delete all of the TV’s data and settings such as wifi settings, and other login credentials.

[1] Press the Home button on your Roku remote and navigate to Settings.

[2] Select System > Advanced system settings > Factory reset. If you have a Roku TV, select the Factory reset everything option.

factory reset Roku

[3] Next, follow the on-screen instructions and enter the code appearing on the screen. Then, select the OK button.

[4] Finally, select the Start factory reset option. 

Doing this will immediately turn your Roku off and back on again. You will see the Roku logo bouncing on your screen once the device restarts.

An alternate method for Factory resetting:

Factory resetting can be done on Roku using a physical Reset button present on the back or bottom of your device.

[1] Turn on your Roku and locate the physical Reset button.

factory reset Roku

[2] Hold the button firmly for a few seconds (at least 10 seconds).

[3] This will start factory resetting your device, and when it is completed, an indicator light or status LED will blink rapidly.

After the factory reset process, install the Apple TV once again and check if there are any streaming issues.

8. Contact Roku Support

If none of the above methods seems to work for you, contact Roku customer support and report the issues you’re having with the platform to get technical support. You can also visit Roku Customer Support to see if others have the same problem and wait till a remedy arrives from Roku’s side to solve Apple TV not working issue on your Roku.


1. How much is Apple TV a month on Roku?

Apple TV costs $4.99/ month after a seven-day trial on Roku.

2. How do I get my 1 year free Apple TV?

You can get Apple TV+ free for one year when you buy a new iPhone, iPad, iPod touch, Apple TV, or Mac. Such offers may available only for a limited time and cannot be combined with other free trials or offers for Apple TV+.