Apple TV is a top-rated streaming service that lets you stream blockbuster movies, TV series, originals, and much more. Although Apple TV is one of the most used streaming services, it also leads to troubleshooting issues like not working, loading, buffering and etc. If you are a Roku user, then you may experience any one of the problems like not working or loading in the Apple TV app. These problems may arise due to server-down and network connectivity issues. You can fix these temporary issues by yourself with common and general troubleshooting knowledge.
Why is Apple TV not Working on Roku?
The reasons for Apple TV not working on Roku are many, yet it is hard to conclude. The possible causes for the issues are cache files, outdated apps or devices, improper internet connection, server issues, and more.
| Issues | Solution |
|---|---|
| Apple TV Content not Playing/ not Loading on Roku/ Buffering | • Check the Internet Connection • Check Apple TV Server • Check Apple TV Subscription/ Login details • Sign out and sign in Apple TV • Update Apple TV • Uninstall and Reinstall Apple TV Channel • Disable VPN on Roku |
| Apple TV Sound Problem/ Audio Issues | • Update the Apple TV Channel • Restart the Apple TV Channel • Restart Roku • Check Internet Speed |
| Apple TV not opening on Roku/ Can’t access Apple TV on Roku/ can’t log in | • Check the Internet Connection • Check Apple TV Server • Reinstall the Apple TV Channel • Update the Apple TV Channel • Sign Out and Sign In to Apple TV • Clear Cache on Roku • Restart Roku • Update the Roku device • Factory Reset Roku |
| Apple TV Crashing/ Apple TV Flickering | • Update the Roku device • Restart the Roku device • Clear Cache on Roku • Reinstall the Apple TV Channel • Update the Apple TV Channel • Factory Reset Roku |
| Apple TV Frozen Screen on Roku | • Restart Roku • Clear Cache Files • Reboot the Apple TV Channel |
Check Internet Connection
The Internet is the key factor while streaming content online. If your Roku device is providing an unstable internet connection, you cannot stream the Apple TV app. It is recommended to have a minimum of 2.5 Mbps to stream SD quality content, 6 Mbps to stream HD quality content, 8 Mbps to stream 1080p HD, and 15 Mbps to stream 4K. So, you need to check the internet connection status on the Roku device.
1. Press the Home button on your Roku remote and choose Settings.
2. Choose Network and select Check Connection to check your signal strength and internet download speed.
3. Click About to review the Internet download speed and Signal Strength.
If your device is receiving a poor internet connection, you can speed up the internet connection by restarting the WiFi router.
(1) Unplug the Power Cable of the WiFi router and Roku device from the power outlet.
(2) Wait for 3-5 minutes.
(3) Now, plug in the Power Cable of the WiFi router and Roku device.
(4) Turn on the Roku device and connect Roku to the WiFi.
(5) Now, you will receive an internet connection as much as faster.
Check Apple TV Server
If the internet connection is not the problem, then you need to check whether the Apple TV server is down or not. The server of the Apple TV service should be stable to stream the content seamlessly without any interruption. If there is any issue with the server, it has to be resolved by the streaming app developer team. You have no working solution for this issue rather than waiting patiently. You can use the Downdetector website to check the server status. Also, you can visit the social media pages of Apple TV for server updates.
Check Apple TV Subscription/ Login details
Apple TV is a subscription-based streaming service, and you cannot access the app without an active subscription. The content on the Apple TV app will fail to load when you try to stream with an expired subscription. If there is any issue in streaming, you need to check your current subscription validity immediately. If you have found that your current subscription has expired, renew it immediately to fix the Apple TV not loading problem on Roku.
Sign out and sign in to Apple TV
Sometimes the app might get caught with temporary errors that may act as a hindrance to loading content. Now, go to your account section on the app and log out of your Apple TV account. Then restart the app and log in to your Apple TV account again. This will clear the temporary bugs on your app and the device. After logging in, check whether the fix has solved the Apple TV not loading problem on your Roku.
Update Apple TV
An outdated version of the app can cause many troubles. If your Apple TV is outdated, then it might show you a not working error, crash, and sometime won’t load. You can update the app through the menu on the home screen.
1. On the Channels section, navigate and highlight the Apple TV app.
2. Now, press the * (Asterisk) button on Roku Remote.
3. From the list of options, select the Check for updates option.
4. If there is any update available, your Roku device will update the Apple TV to the latest version.
Uninstall and Reinstall Apple TV
You can uninstall and reinstall the Apple TV app on your device to fix the not playing issue. By reinstalling the app on your device, you can install the current updated version of the app. Reinstallation will also eliminate the temporary bugs and corrupted cache.
1. Press the Home button on your Roku remote to get the home screen.
2. Navigate to the Apple TV app using the direction button on the remote and press the Asterisk (*) button on your remote.
3. Choose the Remove Channel option from the popup to uninstall the Apple TV app on Roku.
4. Now, go back to the home page and select the Streaming Channel option.
5. Click on Search Channels and enter Apple TV using the on-screen keyboard.
6. Select the official app and click Add Channel to install the app on your Roku device.
7. Now, launch the Apple TV app and log in with your account credentials.
8. Play any video on the channel app to check whether the problem has been solved.
Disable VPN on Roku
Apple TV is a geo-restricted streaming service, then you cannot access it everywhere. If your VPN is connected to a country that is not compatible with Apple TV, you may face the problem of Apple TV not loading or not opening. To get rid of the issues, you can disable the VPN. If your country is incompatible with the Apple TV app, you need to connect the VPN to the country that supports Apple TV.
Restart Roku
Try to restart your Roku device because most of the common problems on Roku can be solved by simply restarting the Roku device. Restarting the device will also help you to fix the temporary bugs and issues on the device.
(1) Launch your Roku device and press Home on your remote.
(2) Select Settings and choose System.
(3) Choose System Restart and select Restart to restart Roku.
Clear Cache on Roku
There is a chance that the Cache stored on your Roku device is the reason why the Apple TV is not working on Roku. So, you can clear the cache files on Roku to get rid of these issues.
1. Go to the Roku home screen and press the Home button 5 times on the Roku TV remote.
2. Next, hit the Up button once.
3. Press the Rewind button 2 times.
4. Finally, press the Fast Forward button 2 times.
The cache stored on your Roku device will be cleared. After that, you can check the working status of the Apple TV app.
Update Roku device
Roku releases updates to solve the bugs in the device, and you must update the device at regular intervals. If your Roku device is running on an outdated version, it may be one of the reasons for the Apple TV channel to Crash. You can update the Roku device by accessing System Settings.
1. Press the Home button on Roku remote and select the Settings option on the Home screen.
2. Choose System under the Settings menu.
3. Select System Update and click the Check Now option.
4. Now, your Roku device will check for any latest updates.
5. If there is any update available for your device, click Update Now to update the Roku device.
6. After the update, the app will work without any issues.
7. If the Apple TV is not working even after the update, you need to reset the device.
Factory Reset Roku
There can be some unresolved errors on your Roku device, which may cause the Apple TV app not opening on Roku. The best possible way to fix these errors is by factory resetting the device. You can fix factory reset your Roku device by yourself to delete everything on the device. But remember that performing the factory reset will bring back your Roku device to the default settings.
1. Go to the home screen on your Roku TV and select Settings.
2. Choose the System option and click Advanced System Settings.
3. Select Factory Reset and enter the security code of your Roku device. A security code will be displayed on the bottom right side of your screen.
4. Select OK to factory reset your Roku device.
After performing the factory reset, all the accounts, data, and channels will be removed from your Roku device. Now, you can install the Apple TV app on your Roku device to check whether the not working problem has been fixed or not.
Now, resolving the Apple TV not working on Roku is done with the troubleshooting. You can also prevent the not working issue with frequent updates of the app and device. Along with that, you need to clear the cache and connect to a stable internet connection. In case you have some other issues with the app, mention them in the comments. Our team will respond to you with a working solution.