Disney Plus is an American subscription-based Video streaming service where you can find many of your favorite movies. It is available on smart devices like Android, iOS, Firestick, Apple TV, and Roku. So, you can enjoy the services of the Disney Plus application on all of these mentioned devices. But there are some requests and complaints on the Roku community that the Disney Plus application is not working on their device. Till now, there is no official word from Roku or Disney Plus. But there are specific fixes that you can use to fix the Disney Plus application if it is not working on your Roku device. So, you can read below if you need to fix the persisting issue on your Roku device.

Why is the Disney Plus Not Working on Roku Device or TV

There are no specific reasons why the Disney Plus is not working on Roku. But some of the common issues found on Disney Plus are:

  • Disney Plus Not Loading
  • Disney Plus not opening
  • Freezing Issues in Disney Plus
  • Can’t find Disney Plus on the Roku Channel Store

If you face any of these common issues with Disney Plus on Roku, let us find out how you can resolve these issues.

How to Fix Disney Plus Not working Issue on Roku

You can easily resolve any issues on the Disney Plus by power cycling Roku. It can be easily done by unplugging the Roku and your TV for 5-10 minutes. After that, connect Roku to the HDMI port of your TV and connect it to a power source. Next, turn on your Roku device-connected TV. Now, the issues on Disney Plus will be resolved immediately. If not, you can follow the alternative cases where you could find the fixes for the Disney Plus not working issue on Roku.

1. Disney Plus Not Loading

If the Disney Plus app on your Roku is not loading, the following troubleshooting methods will help you with that issue.

Check your Account Details

Since the Disney Plus platform is subscription based, you can’t access the platform for free. One of the reasons why the Disney Plus content is not loading is that your subscription to the platform might have expired. So, check your subscription details. In case your subscription is expired, renew your subscription.

Check the Servers of Disney Plus

One of the reasons why the Disney Plus app is not loading is maybe because of the server issues. And if there are any server issues, you can’t access the content offered by Disney Plus. To find out if there are any server issues with Disney Plus, you can visit third-party platforms like Downdetector. If there are any server issues, there are no fixes for them. However, the problems with the server will be solved as soon as possible by Disney Plus.

Check the Internet Speed on Roku

One of the requirements for accessing the content offered by Disney Plus is a stable internet connection that is 5Mbps. If your internet speed is slow, loading the contents on Disney Plus will take a lot of time. So, check the Roku internet speed. In case the internet speed is not up to the mark, you need to fix the issue immediately.

Fix the Issue on Router If Any

If you found that your internet speed is not up to the mark, there might be some issue with your router. To fix the problem, you can try turning off your router for some time and turning it on again. Now, your router will work properly and also the internet connection.

Fix the issue and eliminate the Disney Plus not working issue on Roku

2. Disney Plus App Not Opening

The following troubleshooting methods will help you resolve the Disney Plus not working issue on Roku.

Restart your Roku device

Your Roku device may not let you open the Disney Plus because of a temporary problem. So, the temporary problem will be fixed if you restart Roku.

1. Turn on your Roku device and press the Home button on your Roku remote.

2. Select Settings from the home screen.

3. Choose the System option.

4. Under System, select System Restart > Restart.

Select Restart to fix the Disney Plus not working issue.

5. Your Roku device will turn off by itself and restart again.

Clear Cache on Roku

The cache is a temporary storage file stored on every device. The cache stored on your Roku device may cause your Roku device to get overloaded. So, clearing the cache on Roku may fix the Disney Plus not working issue.

First, get the Roku remote in your hand. Then do the following:

1. Turn on your Roku device.

2. Press the Home button five times.

3. Now, press the Up button once and the Rewind button twice.

4. Finally, press the Fast Forward button.

Use your Roku remote to clear Cache.

Now your Roku device will restart, and the cache will be cleared.

Reset your Roku Device

There may be certain errors on your Roku device that causes the Disney Plus not working issue. So, you can reset Roku device to remove the errors on your Roku device and revert to the original state of a new Roku device.

1. Select Settings > System > Advanced System Settings > Factory Reset.

2. Enter the code displayed on the screen and select OK to factory reset your Roku device.

Select OK to factory reset your Roku device and fix Disney Plus not working issue.

2. Freezing Issues in Disney Plus

If you experience any freezing issues on the Disney Plus app, you can follow the troubleshooting methods mentioned below.

Check Updates for Disney Plus App

One of the possible causes the Disney Plus is not working on your Roku device is that you might not have updated the application to the latest version. Some applications won’t let you access it if the app is not updated to the latest version. Since the update fixes the bugs and errors on the Disney Plus app itself, it is necessary to update the Disney Plus application on your Roku device individually to fix the not working issue.

Check for updates.

Reinstall Disney Plus App on Roku

Reinstalling a not working application is one of the tricks that helps users fix the not working issue. Also, removing a channel on Roku is an easy method to do within a minute. After uninstalling the Disney Plus application, turn off your Roku TV for a minute and turn it on again. Then, add Disney Plus on Roku by selecting the Streaming channels > Search Channels. Now, log in to your account and see the status of the fix.

Reinstall Disney Plus application.

4. Can’t Find the Disney Plus in the Roku Channel Store

These are the troubleshooting methods you should follow if you can’t find the Disney Plus app on the Roku Channel Store.

Update your Roku

Your Roku device may be outdated, and that’s why you can’t find the Disney Plus app. So, you can follow the below steps to update Roku.

1. Turn on your Roku device and press the Home button on your Roku remote.

2. Select Settings > System > Software Update > Check Now.

Select Check now to check for updates.

Now, your Roku device will check for any available updates. If an update is found, select Download and install to update your Roku device.

After the update, you can find the Disney Plus app in the Roku Channel Store.

Check your Roku Device Compatibility

Some of the older Roku devices don’t support the Disney Plus app. So, check if your Roku supports the Disney Plus app. And the following is the list of Roku device models that supports Disney Plus.

  • All the latest Roku TV models
  • Roku Express
  • Roku Express+
  • Roku 1, 2, 3, 4
  • 4K Roku Ultra, Ulta LT
  • 4K Roku Streaming Stick+
  • 4K Roku Premiere, Premiere+
  • Roku LT (2700X)
  • Roku Streaming Stick

BONUS Method – Contact the Customer Support Team

You can contact the customer support team as a last resort if the above fix doesn’t work. So, you can visit the official Help Centre of Disney Plus to browse the troubleshooting methods.

Contact the Disney Plus Help Centre.

Frequently Asked Questions

1. Why does the Disney Plus keep buffering?

Your internet connection may be unstable. So, you need to check your internet connection.

2. How do I fix error 39 on Disney Plus?

You can restart your Roku device to fix the error 39 issues.