Disney Plus is an American subscription-based Video streaming service where you can find a lot of your favorite movies. It is available on smart devices like Android, iOS, Firestick, Apple TV, and Roku. So, you can enjoy the services of the Disney Plus application on all of these mentioned devices. But there are some requests and complaints on the Roku community that the Disney Plus application is not working on their device. Till now, there is no official word from Roku or Disney Plus. But there are specific fixes that you can use to fix the Disney Plus application if it is not working on your Roku device. So, if you need to fix the persisting issue on your Roku device, you can read below.

How to Fix Disney Plus not working Issue on Roku

First, you can follow these possible fixes to see if the Disney Plus application is working or not. If not, you can move to alternative ways.

1. Close the Disney Plus application on your Roku and open it again.

2. Update your Disney Plus application.

3. Plugout the HDMI port of your Roku device connected to your TV and reconnect it again. Then, check the status of the Disney Plus application.

Plug out your Roku device.

4. Remove the Disney Plus application and add it again. Then, you can check the working level of the application.

5. Check the stability of your Internet connection.

Alternative Methods – Fix Disney Plus Not Working on Roku Issue

1. Restart your Roku device

Your Roku device may not let you open the Disney Plus because of a temporary problem. So, the temporary problem will be fixed if you restart your Roku device.

1. Turn on your Roku device and press the Home button on your Roku remote.

2. Select Settings from the home screen.

3. Choose the System option.

4. Under System, select System Restart > Restart.

Select Restart to fix the Disney Plus not working issue.

5. Now, your Roku device will turn off by itself and restart again.

2. Clear Cache on Roku

The cache is a temporary storage file stored on every device. The cache stored on your Roku device may cause your Roku device to get overloaded. So, clearing the cache on your Roku device may fix the Disney Plus not working issue.

First, get the Roku remote in your hand. Then do the following:

1. Turn on your Roku device.

2. Press the Home button five times.

3. Now, press the Up button once and the Rewind button twice.

4. Finally, press the Fast Forward button.

Use your Roku remote to clear Cache.

Now your Roku device will restart, and the cache will be cleared.

3. Update your Roku

Your Roku device may be outdated, and sometimes your device should be updated to the latest firmware for some applications to work properly. So, you can follow the below steps to update your Roku device.

1. Turn on your Roku device and press the Home button on your Roku remote.

2. Select Settings > System > Software Update > Check Now.

Select Check now to check for updates.

Now, your Roku device will check for any available updates. If an update is found, select Download and install to update your Roku device.

4. Reset your Roku Device

There may be certain errors on your Roku device that causes the Disney Plus not working issue. So, you can reset your Roku device to remove the errors on your Roku device and revert to the original state of a new Roku device.

1. Select Settings > System > Advanced System Settings > Factory Reset.

2. Enter the code displayed on the screen and select OK to factory reset your Roku device.

Select OK to factory reset your Roku device and fix Disney Plus not working issue.

Learn more on How to Reset Roku?

5. Check Updates for Disney Plus App

One of the possible causes the Disney Plus is not working on your Roku device is that you might not have updated the application to the latest version. Some applications won’t let you access it if the app is not updated to the latest version. Since the update fixes the bugs and errors on the Disney Plus app itself, it is necessary to update the Disney Plus application on your Roku device individually to fix the not working issue.

Check for updates.

6. Reinstall Disney Plus App on Roku

Reinstalling a not working application is one of the tricks that helps users fix the not working issue. Also, removing a channel on Roku is an easy method to do within a minute. After uninstalling the Disney Plus application, turn off your Roku TV for a minute and turn it on again. Then, add the Disney Plus app to your Roku by selecting the Streaming channels option. No, log in to your account and see the status of the fix.

Reinstall Disney Plus application.

7. Fix the Issue on Router If Any

First, you need an internet connection to access the contents available on the Disney Plus application. So, check whether you have connected to a stable internet connection. Also, check if your router is working properly or not. If not, try rebooting your router. You can also try turning off your router for some time and turning it on again. Now, your router will work properly and also the internet connection.

Check the router and fix the Disney Plus not working on Roku issue.

8. Contact the Customer Support Team

You can contact the customer support team as a last resort if the above fix doesn’t work. So, you can visit the official Help Centre of Disney Plus to browse the troubleshooting methods.

Contact the Disney Plus Help Centre.

These are all the possible methods you can use to fix the Disney Plus application if found to be not working. So, fix the bugs on your Roku and return to your entertainment and make sure you have a stable internet connection.

Frequently Asked Questions

1. Why is my Disney Plus not working?

It may be due to some technical issues on either side of Roku or the Disney Plus application.

2. Why does the Disney Plus keep buffering?

Your internet connection may be unstable. So, you need to check your internet connection.

3. How do I fix error 39 on Disney Plus?

You can restart your Roku device to fix the error 39 issues.