HBO Max is a Subscription-based video-on-demand service. It is available in the U.S., Latin America, Caribbean countries, and some parts of Europe. In 2018, WarnerMedia announced that it would launch an over-the-top streaming service with content available from HBO and the services from WarnerMedia. It also has film and television rights sourced from Universal Pictures, 20th Century, Summit Entertainment, and more. In May 2020, HBO Max was officially released to all devices, including Roku. If the HBO Max app fails to work properly on Roku, you can use the following methods to solve HBO Max not working on Roku.
Simple Workarounds to Solve HBO Max Not Working on Roku
Here are the solutions that you have to try when HBO Max is not working on Roku
- Disable VPN
- Restart Roku
- Update the Roku
- Clear Roku Cache
- Sign out and Sign in on HBO Max
- Reinstall HBO Max
(1) Disable VPN
If you have enabled a VPN connection while watching HBO Max on Roku, there is a possibility that it can make HBO Max fail to stream the content. So, try turning off your VPN in order for worry-free streaming of HBO Max.
(2) Restart Roku
Try restarting your Roku device so that any small errors in the Roku device will be eliminated. Use the following steps to restart Roku:
(1) Launch your Roku device and press Home on your remote.
(2) Select Settings and choose Systems.
(3) Choose System restart and select Restart to restart your device.
(3) Update Roku
By updating your Roku device, all the small bugs associated with your device will be eliminated. On the other hand, it updates the installed apps to the latest version.
(1) Go to Home on your Roku device.
(2) Choose Settings and select System.
(3) Select System update and choose “Check now.” It will check for updates on Roku and other apps in Roku. If there are any updates available, install them immediately.
(4) Clear Roku’s Cache and Data
Roku’s cache and data may have caused HBO Max to stop working on Roku. You can use the steps given below to clear cache and data.
(1) Turn on your Roku device and press Home on your remote.
(2) The home menu will appear on Roku and tap on the home button five times.
(3) Press the Up button once, followed by the Rewind button twice.
(3) Tap on the Fast Forward button twice, and Roku will clear out all the cache and data immediately.
(5) Sign Out and Sign in on HBO Max
Some bugs and glitches on HBO Max may cause it to not work on Roku. You can try signing out and signing in to solve the problem.
(1) From your Smartphone or PC, go to the HBO Max website using your browser.
(2) Click on the profile icon and select Manage Devices.
(3) Choose the Sign Out option that corresponds to your Roku device.
(4) You will be logged out of your HBO Max account on your Roku device.
(5) Restart your Roku device and select HBO Max.
(6) Select Sign in and enter your HBO Max credentials.
(7) Check whether the problem is solved or not.
(6) Reinstall HBO Max
Try reinstalling your HBO Max on Roku. This may solve the problem you’re facing.
(1) Press Home on your Roku remote.
(2) Select the HBO Max app and hold the star button(*) on your remote.
(3) Choose Remove channel to remove HBO Max from Roku.
Now, use the following steps to install the HBO Max app on Roku
(1) Turn on your Roku device and press Home on your remote.
(2) Choose Streaming Channels and select Search Channels.
(3) Enter HBO Max on the search bar.
(4) Select the HBO Max app from the search results and choose Add channel.
(5) Select OK to confirm. You can now watch HBO Max on Roku and check whether the problem is solved.
HBO Max is available in languages like English, Spanish, Danish, Finnish, and some other languages. If the issues persist even after trying the above solutions, reset the Roku device and start using it from scratch. If the error continues to appear, contact Roku support and HBO Max support. Kindly leave a note in the comment section if you like this article.