How to Fix Crunchyroll Not Working on Roku

Crunchyroll app has its own set of problems on its compatible devices. Especially for Roku users, the Crunchyroll app is not working due to unknown reasons. The app will display error codes like 1015, 1020, or 1005. If you get any of these error codes or any performance issues on the Crunchyroll app, you can easily resolve the issues. Do the below-mentioned fixes one by one to resolve the issue.

Why is Crunchyroll Not Working on Roku

The main reason for your Crunchyroll app not working on Roku might be due to server problems, internet connection, outdated apps, and minor bugs. So performing every troubleshooting step is the key to finding your problem and fixing it on your Roku.

Crunchyroll Screen Freezing

The screen freezing issue on Crunchyroll happens on Roku due to temporary cache files and the bugs caused by it in Roku. Clearing it is the only way to fix this discomfort.

How to Fix

Using the remote shortcuts, you can clear the cache files on Roku to fix this issue.

Fix: Clear Cache Files

1. Press the Home button five times.

2. Then, press the Up button once.

3. Continue by pressing the Rewind button twice.

4. Finally, press the Fast Forward button twice.

Now the Cache stored on your Roku device is cleared, check whether the Crunchyroll app is working or not.

Crunchyroll App Not Playing on Roku

The next irritable problem that some users face on Crunchyroll is the content not playing. Sometimes, the Crunchyroll app will run slowly on your Roku device. This error occurs when there is a drop in the bandwidth.

How to Fix

Power cycling your router is the best way to fix the bandwidth and internet problems on your Roku.

Fix: Power Cycle WiFi Router

#1. Turn off your Router and remove the power cables from the socket.

#2. Then wait for 3-5 minutes and plug the cables back into the socket.

#3. Now turn the router ON and wait for another minute.

#4. Next, connect your Roku to the WiFi and check whether the Crunchyroll is working or not.

Crunchyroll Sound Problem

Users across the country have complained that they experience non-sync audio and audio not loading issues on Crunchyroll. This error might happen due to the internet connection and temporary glitches in the app or device.

How to Fix

You can fix this issue by restarting your Roku and power cycling your Router.

Fix 1: Restarting Roku

By restarting, you can fix the sound problem and Oops Something went Wrong issue on the Crunchyroll app on your Roku device.

1. Press the Home button.

2. Select Setting → System.

3. From System, select System Restart → Restart.

4. Now, it will take a couple of minutes to restart your Roku device.

5. After restarting, open the Crunchyroll app on Roku and see if the fix is worked or not. If not, go to the next fix.

Fix 2: Check Internet Speed

#1. Press the Home button to get the home screen.

#2. Next, scroll down and select the Settings option on the screen.

#3. Then, click on the Network → About option.

#4. On the screen, you will see the network strength and the download speed of the WiFi router you’re using.

If the internet speed is low (25MB for HD streaming), you will get error codes like 2014, and 502 will appear on the Roku device.

Can’t Access Crunchyroll on Roku

Sometimes you can’t even open or log in to the Crunchyroll app on Roku. This might happen due to server problems or outdated and corrupted apps.

How to Fix

You can fix this error by updating, uninstalling, and reinstalling the Crunchyroll app. You can also check for Crunchyroll’s server status.

Fix 1: Check the Server Status of Crunchyroll

To stream your Crunchyroll content seamlessly without any interruption, the server of the service should be stable. If there is any mishap or drop in the server uptime rate, you will get the error code 114 on your Roku device. So check whether there is any problem with the servers. You can use third party website of Downdetector to check the server status. Or you can visit the social media pages of Crunchyroll for server updates.

Fix 2: Update the Crunchyroll App

For the smoother performance of apps on Roku, you need to update apps on Roku regularly.

1. Press the Home button.

2. Press the Right button on your Roku remote.

3. Choose the Crunchyroll application.

4. On your Roku remote, press the Asterisk button.

5. Now, select Check for Updates.

6. If an update is available, Roku will update the app to the current version. After updating, check whether the fix is working or not.

Fix 3: Uninstall and Reinstall Crunchyroll on Roku

1. Turn on your Roku and go to the home screen.

2. Next, press the Right Arrow button on your remote.

3. Choose the Crunchyroll tile and press the Asterisk button on your remote.

4. Select the Remove Channel button from the pop-up window.

5. Now, the Crunchyroll app will be removed from your Roku.

6. Now, return to the home screen and select the Streaming Channels option.

7. Then, click on the Search Channels option.

8. Type Crunchyroll using the Virtual Keyboard and search for it.

9. Choose Crunchyroll from the result and click on the Add Channel button on the right to install the app.

10. After installation, open the Crunchyroll app and check the fix if it is working or not. If not, update the Roku device.

Fix 4: Update Roku Device

Many users complained that after updating the Roku to the 10.5 version, they are facing a lot of issues with the Crunchyroll app. To fix this scenario, you need to update your Roku device to the next available version.

1. Press the Home button.

2. Select Settings → System.

3. Under System, select System Update → Check Now.

4. If an update is found, Select Download and Install.

5. After you update the Roku device, open the Crunchyroll app and check if you can access its content for streaming. If the app is not working, you need to reset the device.

Fix 5: Factory Reset Roku

Resetting your Roku device will help clear the corrupted and bug files in your device instantly. But it also deletes all the data, so use this as your last measure to fix the issue.

#1. Press the Home button on Roku and select the Settings option.

#2. Under Settings, scroll down and select the System option.

#3. Now, choose Advanced System Settings → Factory Reset.

#4. Enter the code displayed on the screen and click on the OK button. This will reset your Roku device.

#5. After resetting, install the Crunchyroll app on Roku, sign in, and check whether the fix is working or not.

These are some of the primary troubleshooting steps that can help you to fix the Crunchyroll not working on Roku. If the above features don’t help, then reach out to the tech support of Crunchyroll for live analysis.

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